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Just when you thought Twitter was done with all its updates this year, they unleash another one which could change the world of customer services as we know it.

This may come as a surprise but putting our users in a good mood can actually influence their ability to solve problems, recall memories and make decisions.

Back in May we blogged about how Twitter had announced that it would be changing the character limit for tweets that included photos, videos, GIFs and other media.

Unless you have been stuck on an island with no phone reception and hardly any contact with the outside world, I am sure you are very familiar with Instagram’s latest update, ‘Instagram Stories’.

When it comes to discussing Dark Social, the first thing to be sure of is that you don’t confuse Dark Social with the Dark Web. Believe me, these are two completely different things.

Facebook has announced that it is set to change its algorithm to filter out what it considers to be “clickbait” articles.

These days it seems impossible to avoid the subject of virtual reality and augmented reality and it’s safe to say that they are taking the world by storm.

When most people hear the word ‘influencer’ they immediately think of vloggers and bloggers but with the rise of Snapchat and Instagram, a new form of influencer is currently taking centre stage.

There are many thoughts, ideologies and methods when it comes to marketing. Some good, some great and some like the below, amazing.

A few weeks ago Facebook announced that it would be changing the algorithm it uses meaning it will prioritise posts on your News Feed from family and friends over other pages you follow.